Everybody’s Doing It: Automated Processes in Property Management

Jul 30, 2019
Property Management Process Automation

It’s the 21st century. The whole world is automated—everything from sales to deliveries. There’s no reason your property management business shouldn’t be as well.

What are the benefits of automating parts of your business? We both know there are a lot of processes to stay on top of.

Scale Your Business

Automated processes will help you scale your business. Consumers expect a lot today. The time and effort it takes to use old-fashioned methods won’t cut it. The same holds true for property management. Nobody wants to pay their property manager to dig through physical files or answer every question with a phone call.

Your business will suffer if you take the time to do these things. There’s a lot to do in a day. Taking time away from necessary processes isn’t helpful. Especially not as your business and customer base grow. Automating your business, you’ll save the time you need to focus on what matters.

Transform Your Business

The amount of work an automated business does in a day dwarfs the competition. There’s no longer any excuse for not having the ability to take on a lot of properties. And there’s no reason not to be able to do it in a manageable way.

It’s night and day. Issues before automation are entirely different from issues after automation. When your business is still having trouble tracking lease agreements, it’s time to automate. When you’re still having trouble placing work orders, it’s time to automate.

Optimize Your Business

There’s no reason for any human to be filing, leasing or putting in work orders. Automation can handle these processes. Your owners will thank you for the timeliness automation offers. And your renters will thank you for the ease with which they can get things done.

Of course, you can’t automate everything—like a positive customer service experience. These are the things you should be focusing on.

Benefits of Automating

Here are a few things you can expect once you automate your business:

  • Fewer phone calls — owners and renters won’t have to bother your staff with questions any longer. Going online will resolve most issues.
  • Pre-resolution communication — the right automation software can handle communications before an issue is resolved. All you do is keep an eye on your inbox for questions the software might not be able to answer.
  • Set expectations — software is great at letting customers know what to expect. Instead of unreliable interactions, everybody (you and your customers) understands how issues are going to proceed.
  • Focus on areas that need your attention — when simple processes are automated; you can focus on the issues that matter.

What to Automate

Here’s a shortlist of a few things to automate:

  • Rent collection
  • Maintenance requests
  • Report creation (performance and financial reports)
  • Lease renewals
  • Notifications and reminders
  • Real-time status updates

This list is by no means comprehensive. But it gives you an idea of what parts of the business could be taken off your plate once you automate. Think about the amount of time you’ll save once you don’t spend it following through on these simple aspects.

How to Pick Your Property Management Software

You want to pick a property management software that isn’t complicated to use. You, as well as your tenants and owners, will be grateful for that. The easier it is to use, the more it can fulfill all the benefits listed above.

Finally, the property management software you choose should simplify tasks. If it can’t do that, then it’s not doing its job.